Community Information Officer - Ageing Well

The City of Charles Sturt is entering a new chapter in how we support older people in our community.

As we shift towards a more holistic, prevention-focused approach, our role is evolving from service delivery to connection, guidance and early support. We’re focused on helping people stay informed, connected and confident as they navigate ageing. 

About The Role:

As the Community Information Officer - Ageing Well, you will play a key role in bringing this new approach to life and helping shape how Council supports its community to age well. You will be the first point of contact for older residents, their carers and families, and a trusted person people turn to when they need clarity, reassurance and a way forward in what can often feel like a complex and overwhelming system.

Whether in person, by phone or online, your focus will be on creating positive, respectful experiences where people feel heard, valued and confident in their next steps.

Working closely with our Community Connector, you will be a reliable source of information, turning your knowledge of aged care and community services into clear, practical and compassionate guidance and helping people find the right support.

In this role, you will:

• ensure Council’s information is current, accurate and easy to access
• connect people to the right supports at the right time
• notice patterns and emerging needs in community enquiries, using these insights to help shape how Council supports older residents

This is more than an information role, it’s an opportunity to influence how Council supports older residents through connection, prevention and early support.

About You: 

You are someone who brings expertise, passion and genuine care. You have a natural ability to make the complex feel simple and genuinely value older people.

You will bring:

• Strong knowledge of the aged care system and community service landscape, including eligibility pathways, referral options and local supports, with a commitment to keeping it current.
• Experience in a customer service or community information role within aged care, older persons’ services, or a related setting.
• A warm, empathetic and calm approach, with the confidence to support people experiencing vulnerability while maintaining professional boundaries.   
• Strong organisation and digital skills, including accurate record keeping and confidence using of Microsoft and Council systems.
• A certificate-level qualification in Business Administration, Community Services or a related field, and/or relevant experience in a similar role.

About Our Organisation: 

The City of Charles Sturt is a vibrant community home to around 130,000 people across 105 different cultures. We champion unity in diversity and strive to reflect our community within our workforce - wherever you are from, you are home in the City of Charles Sturt.

We prioritise customer and employee experience and a supportive environment where everyone belongs. With over 500 employees, our people and our community "Means the World" to us which highlights the importance of our places, our people and our service to the community.

We work flexibly and support one another. Visit our careers page to explore the benefits of joining our team and talk to us about what flexibility works for you.

About Our Team:

Our Ageing Well team sits within our Community Connections portfolio and supports older residents across our community to access services and resources that enrich their lives and foster a strong sense of wellbeing.   

As we transition from the Commonwealth Home Support Program, we are reshaping our role, focusing on prevention, connection and enabling older people to remain active in their communities, while positioning Council as a connector, advocate and enabler.

The Detail: 

The position is offered on a full-time, fixed-term basis until 30 June 2027, and is classified at Level 3, with a starting salary range of $85,929 per annum + Super + Annual Leave Loading.

A current Nationally Coordinated Criminal History Check (Police check) must be maintained for the duration of the employment period in this prescribed position. 

Click ‘Apply for this job’ to submit your application for this vacancy by 9am, Friday, 26 June 2026.

For further information about this vacancy, please view the attached position description. 

Enquiries about this position may be made to the following:

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